View returns history
You can view your company's service return history to see details and order status for processed service returns.
From the Returns Center tab, select Returns History.
Search using one or more of the following criteria:
In the Start Date field, click the calendar icon and select the earliest date to include in your range.
In the End Date field, click the calendar icon and select the latest date to include in your range.
From the Account# list, select an account number.
From the Ship To list, select the shipping address for the order.
From the Serial # list, select the type of order number associated with the search.
In the Equals field, type the number for the return order you selected.
Click Search.
From the search results, click the service return order you want to view the details for.
Select the REPLACEMENT ORDER DETAIL tab to see the status for the return, such as Open and Shipped.
To track service returns, see Track service requests.