Resmed Online Store Help

From the Returns Center tab, select Returns History.

Search for a service return using the following criteria:

1. In the Start Date (Required) field, click the calendar icon and select the earliest date to include in your range.

2. In the End Date (Required) field, click the calendar icon and select the latest date to include in your range.

3. From the Account# (Required) list, select the account number.

4. From the Ship To list, select the shipping address for the order.

5. From the Please Select list, select the order type.

6. In the Equals field, type the number for the order type you selected.

7. Click Search.

You can click EXPORT TO EXCEL to download a copy of the list of return orders.

From your search results in the table below, click the request you want to view.

In the Service Request Details window, from the Order Details tab, view the return order details.

Select the Quotation tab to see the repair details and the cost for the repair.

When a repair is ready to process, the Service Request Status is Waiting Cust Authorization.

To approve or decline a quote as indicated by the customer:

1. From the Approval Status list, select one of the following:

   • Select Approved if the customer approve the repair cost.

   • Select Decline and Return unit if the customer declined the repair cost and to return the item.

   • Select Decline and Scrap Unit if the customer declined the repair cost and to discard the item.

2. In the PO # field, enter the Purchase Order (PO) number.

3. From the Bill to Account list, select the account.

4. From the Bill to Location list, select the location for the account.

Click SUBMIT.